FAQ

Can I view website orders in the app?

Please note that only orders placed through the app can be viewed within the app. Orders placed on the website will not appear in the app.

How can I download Quicksnap+ app?

FUJIFILM is pleased to announce the launch of its “QuickSnap+” smartphone app in Canada. Available now on the Apple App Store and Google Play

What type of film is accepted?

Any brand of 35mm film, 12, 24 or 36 exposure and QuickSnap, single-use and waterproof cameras, 27 exposures C-41 Processing only.

How do I send my film in?

Place your 35mm film roll or single-use camera in an envelope and securely seal it. Next, download and print the provided label. Attach the label to the exterior of your envelope, and drop it off at your nearest Canada Post location. Use the link below to locate your closest drop-off point. Click the link below to find the nearest drop-off Canada Post Location:
https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice

How long does it take to get my film developed and printed?

Between 7 to 10 business days, you will be kept in the loop as to the progress of your order via email notifications. The time will only begin once your film is received. Processing and delivery times may increase during November and December.

Can you develop old/expired films?

Old, expired film does not go bad all at once – colour shift, contrast fade away and fog build up. Old film (around 10 + years) will have faded, skewing toward magenta. In many cases, this is preferred and authentic to the time.

What if my film roll is blank?

If your film roll is blank and doesn’t produce any images, you will be charged shipping and processing fee of $20.99.

Why did my film roll turn out blank?

These are the top reasons why your film roll turned out blank:

Film is not loaded properly onto the camera
Camera malfunction
Unused film sent in
Flash is not used indoors

What if you can’t develop my film type?

If we are unable to develop your submitted film, we will return the film. There is a service and processing charges of $20.99 for the films that we are not able to proceed. This process might take upto 3-4 weeks.
Any brand of 35mm film, 12, 24 or 36 exposure and QuickSnap, single-use and waterproof cameras, 27 exposures C-41 Processing only.

Do I get my film negatives back?

No, you will not get your original film negatives back with your order. We provide you with physical prints as well as a digital set of your images. Negatives will be kept for 30 days, then properly destroyed in accordance with privacy rules.

Can I mail you negatives and have prints made?

We do not make scans of already processed film.

Can you process Kodachrome 64 K-14?

No, we do not process this film type.

Can you develop color negative 110 pocket film?

We do not develop 110 film.

I’m looking for black and white processing in 35 mm and 120 medium format.

We do not process black and white film.

How does the process of ordering photo prints online work?

Ordering photo prints with Fujifilm Printlife is fast and straightforward. Our online tool allows you to:

Upload and select your photos
Resize your images
Make color corrections
Apply style effects for a unique look

Once you’re satisfied with your photos, simply add them to your basket, and we’ll handle the printing and delivery for you.

How can I import photos from Google Photos?

Google Photo

Once logged in, select the product you wish to create and click the Customize button. Next screen select theme or template for your project and then connect to Google Photos button, where you can upload or import photos.

Why should I print my photos?

It’s cost-effective: High quality 4”x6” prints are very affordable.
Digital redundancy: With technology change, your photos may not be accessible.
Archival / backup: Prints last; the oldest known prints are still around today.
Sharing: Printed photos are easy to share and turn into gifts that last.
Home decor: Decorate your space with large format, canvas prints & more.
Legacy: Printing photos will preserve them for future generations.

What tools can I use to apply a proper filter to my photos?

Filter

There are many technologies available that allow you to filter your photos:

Photo editing software
Smartphone apps
Filters built into your camera

How do I take a high-quality photo with my smartphone?

Take Photos

Turn on your phone’s gridlines. It will balance your photo.
Prop your phone on a steady support to get crisp images.
Tap your screen to focus your phone camera on a specific spot.
Make the most of natural or ambient light instead of using a flash.
Use a smartphone app to help you improve and edit your photos.

Can I edit my uploaded photos?

Edit Photos

Once logged in, select the product you wish to create and click the Customize button. Next screen select theme or template for your project and then click Upload Photos button. Once you have created a project you can edit any of the photos within it. Click on any photo to enter the edit mode where you can do things like crop, zoom, add filters, add backgrounds and clip arts and much more.

Some ideas for places where single-use / QuickSnap cameras can be used:

Vacation or travel destinations: Single-use cameras are convenient for capturing memories while on the go. 
Outdoor events or activities: Select model single-use cameras are rugged and can withstand being dropped or getting wet, making them a good choice for outdoor events or activities. 
Weddings: Single-use cameras can be placed on tables for guests to use to capture candid shots of the bride and groom and the reception. 
Parties: Single-use cameras are a fun addition to parties, allowing guests to take candid shots of one another and the event. 
Sports events: Single-use cameras are a good choice for capturing action shots at sporting events. 
Amusement parks: Single-use cameras are a convenient option for capturing all the fun at an amusement park. 
Concerts and Festivals: Single-use cameras are a good choice for capturing live music performances. 
Road trips: Single-use cameras are a great way to document a road trip and all the sights and experiences along the way.

What steps can I take to ensure my photos are of the highest quality?

Ordering photos online with Fujifilm Printlife is both quick and convenient, offering you premium quality prints. Our Original FUJIFILM Photographic Paper enhances your memories with vibrant color reproduction and a luxurious finish. This ensures we deliver the highest photo print quality at affordable prices. For optimal results, consider using our automatic image enhancement tool.

Can I make a slideshow that can be played on my TV and/or computer?

PCs and Macs ship with software that allows you to create photo slideshows.
To create a slideshow on your TV, there are a few options:

USB Drive
DVD (or CD) with connected DVD/BluRay player
Cloud (Connected TV)
SD Card Reader

Can I print my photos at home?

There are several home digital printing options:

Ink jet home printer: This isn’t an ideal option, as ink and paper costs are high, and you will need to calibrate the printer for accurate colour. However, an ink jet printer will allow you to print other types of documents and it allows you to use different kinds of paper.
Dye Sublimation: This type of photo printing does not produce the highest quality images, but it is less expensive than a home printer. A dye sublimination printer can only print photos and other images (not documents).
Laser printer: Laser printers only use document paper and are not capable of producing image quality prints. They are designed for volume at a low cost.
Smartphone printer: Limited in paper sizes, smartphone pinters are fun for quick sharing but they do not produce high quality images that survive over time.

I have a number of old photos, slides, negatives and even some old movies and videos. Is there a way I can watch these on my TV or computer?

There are many commercial services available that can convert VHS to digital and transfer old 8mm, Super 8mm and other types of film and video to digital formats that you can easily watch and share.

What are the recommended file types I can work with?

In most cases, JPEG image files are all you need to print images, from regular-sized photos up to poster format.

JPEG: Most cameras capture and record .jpg (JPEG) files. This is the most common file type.
RAW: Many cameras can also record RAW image files. These files can contain additional image information. However, the files are quite large, and require a computer and software to be able to view and process to JPEG or TIFF.
TIFF: These files are larger and contain more data. They’re used to create large photo prints — bigger than the size of a poster. Typically TIFF images are converted from RAW.
HEIC: Newer iOS devices use a “High Efficiency” file format. While this does reduce the image file size, there are not yet many options for viewing HEIC files

How can I access my Photolab account and projects?

The Photolab customer won't be able to log in to their account or will have access their old Photolab projects on Fujfilm Printlife. The customer will not be able to collect PC Optimum points.

Click Here to Contact Us

How do I login to my account?

To log in to your online account, please visit;

https://fujifilmprintlife.ca/account/login

On the top right-hand corner, click on the hamburger icon. Click on the login button and enter your credentials and then click on the login button.

How do I access my digital assets/files?

You have to log in to your Printlife account to have access to your digital image files. If you forgot your password it can be reset by following the steps provided here:

https://fujifilmprintlife.ca/account/login

Once you are logged in, follow the steps below:

Click on the Orders Section.
Click on your Order Number.
Click on the Files Button beside the price to view and download your digital assets/files.

How do I create account on Printlife?

To get started, please create an account on Fujifilm Printlife. Simply visit https://fujifilmprintlife.ca/account/register Enter your First and Last name and provide us with a valid email address to start the process. You will then receive a confirmation email with a link to complete the process.

To login to your Fujifilm Printlife account, visit https://fujifilmprintlife.ca/account/login Enter your email and password created at sign up and then click sign in button

What is instax CREATE?

instax CREATE

Canada was chosen as the first country to launch Instax Create! Instax Create gives you the ultimate creative experience with over 35 different borders/frames to choose from. There is also a special UV coating that adds a raised layer of gloss over your prints for a top-quality finish. Regular prints come in a 5 or 10-pack and are available in 8x10 and 11x14 frame. All you have to do is go to the Fujifilm Printlife website, and click on Instax Create!

What is the optimal resolution for printing posters larger than 8”x10”?

The minimum resolution for an 8”x10” printed at 250 dpi (Dots per inch) would be 2000 x 2500 pixels (5MP) with a file size of approximately 3.5MB. To print larger, a higher resolution would be required. A 24MP image (4000×6000) can print as large as 16”x24” at 250 dpi with file sizes of up to 10-15MB.

I want to have an enlargement made at a commercial lab. What can I do to ensure the print will look the best?

Use photo editing software such as PhotoShop or Lightroom to resize and sharpen the photo, adjust the photo’s colour profile, and ensure your photo is at the right resolution for the printer you will be using.

I want to create 4"x6" prints, but a portion of my image is missing, blank or has borders. How do I make it fit? How can I crop my photos without losing the overall look?

Most cameras have either a 3:2 ratio (35mm full frame and APS-C sensors) or 4:3 (Most compact cameras and Micro Four Third sensors). Depending on your desired print size, you may need to crop the image to the appropriate ratio to make the print look the way you want it to.

Common print sizes in a 3:2 ratio (in inches):

4×6, 6×9, 8×12, 12×18, 16×24, 20×30, 24×36

Common print sizes in a 4:3 ratio: (in inches):

6×8, 9×12, 12×16

Other common ratios include:

1:1, 5:4, 16:9, 12×6

What precautions can I take to ensure my photos are not lost due to a computer error or hard drive crash?

It is highly recommended to backup your images frequently. Here are a few options:

Back up to the cloud. The many available options allow you to back up your images to a cloud based service for online photo storage that gives you access to your photos over the internet.
There are still options to backup via optical disk (CD/DVD), although this option is becoming more and more difficult as media is becoming harder to obtain.
You can also back up to an external hard drive. Much like the hard drive in your PC or Mac, external hard drives safely store files to protect photos in case your PC or Mac hard drive fails. You can then organize your photos using your computer’s photo library.
The best way to archive images is to print them and store them in a photo album.

I see a "Card Error", “Read Error” (or similar) message on my camera. What does this mean? Are my photos lost? How can I get them back?

Immediately stop using that card. When continuously capturing photos, there is a risk of overwriting the deleted image. Various card recovery programs are available for scanning your card to retrieve the images. Your card may have included software recommendations.

I have a number of scanned images that are being sorted on my computer by date scanned, not by the date the photo was taken. Is there a way to edit the photo file so that it shows the date the photo was taken?

Find software that enables you to edit the scanned images’ EXIF data.

What software can I use to view and edit my photos?

The software you use depends on how experienced you are with editing photos.

Beginners: The software included with your Windows or Mac operating system
Mid range: Adobe Elements
Experienced: Adobe PhotoShop, LightRoom, ACDSee, Capture One

How can I organize all of my photos into one place on my computer?

Decide how you want to categorize your photos and then create a folder structure (Year / Month / Event / etc.) on your computer. Drag and drop your photos or photo files to the relevant file.

I have many older photos, slides and negatives I'd like to get transferred to my computer. Can this be done? How?

There are a few ways to digitize photos, film negatives and slides:

Professional photo scanning services: (Recommended) Rely on professionals to digitize your photos or convert slides to digital and return your negatives/slides to you for archiving. Professionals can also colour correct your photos. These types of services will result in higher quality images.

Smartphone apps and accessories: Using a commercial app or accessory will give you the lowest quality results and may limit print sizes if you want to print pictures from your digitized images.

Household scanner: A home scanner will provide excellent quality images for your negatives and slides. However, This method requires a very technical configuration to ensure accurate colours and the highest possible image quality.

Digital camera: Using a digital camera to digitize your images will provide very high quality results but it is the most expensive DIY setup. This process requires a high resolution interchangeable lens camera with a high quality macro (closeup) lens.

I take a lot of my photos on my smartphone. Is there a way to organize photos on my computer?

Connect your phone to your computer and move the photos from the file on your phone to your computer. You can also upload smartphone photos to the cloud and then transfer them to your computer. Once they’re on your computer, you can use photo organizing software to help you sort and categorize your photos.

When I take flash photos indoors there are white specks in my photo. What are they and how do I get rid of them?

When you use a digital camera to take flash photos, light from the flash can reflect off airborne dust particles. These particles may be captured in photos. To prevent this from happening, light up the surrounding area as much as possible and take photos without your flash. If you can detach the flash from your camera, move the flash away from the camera and then take flash photos.

I’ve noticed some dark spots on my images taken with my D-SLR or mirrorless camera. The spots appear in the same area of my image no matter where my subject is. What are these, and how can I get rid of them?

You probably have some dust on your camera lens. Use a blower brush to gently blow any dust from your lens.

How do I transfer photos from my camera to my computer?

Multiple methods exist for transferring photos from your digital camera:

Direct camera connection using your camera’s USB cable: The USB cable included with your digital camera enables easy photo downloads to your computer. Ensure your camera's batteries are fully charged.
Using your computer’s built-in card reader or a USB card reader: This obviates the necessity of connecting the camera directly to your computer. Insert your memory card directly into the card reader on your computer.
Wi-Fi/Bluetooth: Some digital cameras can transfer images via WiFi or Bluetooth. Check with your camera manufacturer to find out more.
Mobile devices: Most cameras can transfer images wirelessly to iOS and Android devices. Once the photos are on your mobile device, you can transfer them directly to your computer, or transfer them from cloud storage to your computer.

When I put a brand new card in my camera, I get the error “Card Not Initialized”. What does this mean, and how do I correct it?

For a new card, safely format without image loss. Follow camera instructions on memory card formatting. Previously used cards may be corrupted. Refer to handling corrupted memory cards section.

I accidentally deleted an image in my camera. How do I recover it?

Stop using that card. Continuing to take photos may overwrite the deleted image. Explore card recovery programs to scan and retrieve images. Check if your card includes software recommendations.

Should I bring more than one memory card when I travel?

Regularly switch to a new card, and enable write protection on used cards. This ensures that in case of corruption, your images on other cards remain unaffected.