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Frequently Asked Questions

Why should I print my photos?
  • Cost-effective: High quality 4”x6” prints are very affordable.
  • Digital redundancy: With technology change, your photos may not be accessible.
  • Archival / backup: Prints last; the oldest known prints are still around today.
  • Easily share: Printed photos are easy to share and turn into gifts that last.
  • Home decor: Decorate your space with large format, canvas prints & more.
  • Legacy: Printing photos will preserve them for future generations.
How can I print my photos?

There are many ways to print your digital photos:

  • Online: Photo printing services
  • Retail: Kiosks in grocery stores and pharmacies
  • Home: Home laser or photo printer
  • Smartphone: Portable smartphone printers
How do I transfer photos from my camera to my computer?

There are several options for transferring photos from your digital camera:

  • Direct camera connection using your camera’s USB cable: Your digital camera may have included a USB cable that allows you to easily download photos to your computer. Make sure your camera’s batteries are charged.
  • Using your computer’s built-in card reader or a USB card reader: This replaces the need to connect the camera directly to your computer. Insert your memory card directly into the card reader on your computer.
  • Wi-Fi/Bluetooth: Some digital cameras can transfer images via WiFi or Bluetooth. Check with your camera manufacturer to find out more.
  • Mobile devices: Most cameras can transfer images wirelessly to iOS and Android devices. Once the photos are on your mobile device, you can transfer them directly to your computer, or transfer them from cloud storage to your computer.
What are the recommended file types I can work with?

In most cases, JPEG image files are all you need to print images, from regular-sized photos up to poster format.

  • JPEG: Most cameras capture and record .jpg (JPEG) files. This is the most common file type.
  • RAW: Many cameras can also record RAW image files. These files can contain additional image information. However, the files are quite large, and require a computer and software to be able to view and process to JPEG or TIFF.
  • TIFF: These files are larger and contain more data. They’re used to create large photo prints — bigger than the size of a poster. Typically TIFF images are converted from RAW.
  • HEIC: Newer iOS devices use a “High Efficiency” file format. While this does reduce the image file size, there are not yet many options for viewing HEIC files.
Can I print my photos at home?

There are several home digital printing options:

  • Ink jet home printer: This isn’t an ideal option, as ink and paper costs are high, and you will need to calibrate the printer for accurate colour. However, an ink jet printer will allow you to print other types of documents and it allows you to use different kinds of paper. This type of photo printing does not produce the highest quality images, but it is less expensive than a home printer. A dye sublimation printer can only print photos and other images (not documents).
  • Laser printer: Laser printers only use document paper and are not capable of producing photo quality prints. They are designed for volume at a low cost.
  • Smartphone printer: Limited in paper sizes, smartphone printers are fun for quick sharing but they do not produce high quality images that survive over time.

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